Service & Care

Keeping your TM-B where it belongs—on the road.

Local service, nationwide

With 139 Authorized Service Partners across 175 locations—and growing weekly—you can rest assured there’s someone nearby to work on your bike. All service partners are trained by ALSO to work on TM-B, specifically.

Built to go the distance.

Parts that typically require regular maintenance on other bikes were all designed to last longer on TM-B. Regenerative braking eases brake wear, and the carbon-fiber belt drive can run for up to 10,000 miles before it needs replacing.

Every part, always in stock.

Nobody likes to put their riding plans on ice while their bike sits in the shop. For all TM-B parts, we hold inventory available in our service warehouse to ship next business day for timely repairs.

Official Service Partner network.

Search our trained network of official service providers to book assembly, tune-ups, or repairs near you

Warranty.

Ride assured. Here's how we back our bike.

Bike Frame

Lifetime

Battery

2 years / 300-500 cycles

Drivetrain

1-2 years

Accessories

1 year

The coverage shown above is a general overview only. A full list of warranty coverage, including terms, conditions, and exclusions, can be found in the TM-B Limited Warranty Terms.

View Limited Warranty Terms

TM-B DIY.

Help Center

FAQs, manuals, and a real person when you need one.

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Resources

Guides and deep dives to get more out of your ride.

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FAQs

What does the TM-B warranty cover?

Your TM-B is backed by:
- Bike Frame — Lifetime Limited Warranty
- Battery — 2-year Limited Warranty or up to 300 recharge cycles
- Bicycle Components — 2-year Limited Warranty
- ALSO-branded Optional Accessories — 1-year Limited Warranty

How do I find an Authorized Service Partner near me?

Search our network of trained service partners on the map on this page to book assembly, tune-ups, or repairs near you.

How often does the TM-B need maintenance?

Run a quick pre-ride check every time you ride — tires, brakes, belt tension and alignment, suspension, and battery charge/mounting. Beyond that, service scales up with mileage:
-Every 150–300 miles (or monthly for frequent riders): clean the bike, inspect the belt and brake pads, check bolt torque and firmware updates
-Every 600–1,000 miles (or every 3–6 months): deeper belt, brake, hub, and suspension checks
-Every 1,250–2,000 miles (or annually): full brake bleed, suspension service, and a complete safety inspection
-Every 2,500–3,500 miles (or every 2 years): full suspension rebuild and belt sprocket replacement as needed

Is there a mobile repair option, and how do I schedule it?

Yes! We partner with mobile repair providers through our Beeline network, giving you access to convenient on-the-go repair options. To find a mobile repair partner near you and schedule service, use our map/locator tool to see available providers in your area.

Can my local bike shop work on my TM-B?

Good news: you don't need a specialized ALSO shop to keep your TM-B running. Most local bike shops that work on e-bikes already have what they need — wheels, tires, spokes, seat posts, gate belts, hydraulic disc brakes — these are the same parts and systems used across the e-bike world, so any decent e-bike mechanic will know their way around them.

The more TM-B-specific parts, like the drive unit or display, aren't as tricky as they sound. To replace one of these, you'll want to find an Official Service Provider within our network using our service map — they'll have what they need to get you back on the road.

What if there's no service partner in my area?

We're expanding our Official Service Partner network nationwide. If there isn't a partner near you yet, email support@ridealso.com — we'll help you find the nearest option or flag your area for our rollout.