Terms

Terms

Last Updated: September 10, 2025

  • Introduction

Also, Inc. and its directly and indirectly held subsidiaries (“Also,” “we,” “us,” or “our”) are pleased to provide you with our websites (including ridealso.com) and mobile sites (collectively, the “Website”), and the services and resources available or enabled via the websites (each a “Service” and collectively, the “Services”). These Terms of Use (collectively with any terms expressly incorporated by reference, including the Also Privacy Policy, the “Terms of Use”) govern your access to and use of the Services.


By clicking “I Accept” (or similar acceptance language) if prompted, you agree to these Terms of Use. If you do not agree to these Terms of Use, you should not access or use the Services. Capitalized terms used but not defined in these Terms of Use have the meaning given to them in our Privacy Policy. Please refer to our Privacy Policy to learn about our privacy practices with respect to your personal information.


BY SUBSCRIBING, BROWSING THE WEBSITE, OR OTHERWISE ACCESSING OR USING ANY OF THE SERVICES, YOU REPRESENT THAT (1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THE TERMS OF USE, (2) YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH ALSO AND (3) YOU HAVE THE AUTHORITY TO AGREE TO THESE TERMS OF USE.  IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF USE, YOU MAY NOT ACCESS OR USE ANY OF THE SERVICES.


PLEASE BE AWARE THAT SECTION 12 (DISPUTE RESOLUTION) OF THE TERMS OF USE BELOW CONTAINS PROVISIONS GOVERNING HOW ANY DISPUTES BETWEEN YOU AND ALSO HAVE AGAINST EACH OTHER WILL BE RESOLVED, INCLUDING WITHOUT LIMITATION, ANY DISPUTES THAT AROSE OR WERE ASSERTED PRIOR TO THE EFFECTIVE DATE OF THE TERMS OF USE. SECTION 12 CONTAINS, AMONG OTHER THINGS, AN ARBITRATION AGREEMENT WHICH WILL, WITH LIMITED EXCEPTIONS, REQUIRE DISPUTES BETWEEN YOU AND ALSO TO BE SUBMITTED TO BINDING AND FINAL ARBITRATION.  UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT WITHIN 30 DAYS OF THE EFFECTIVE DATE OF THE TERMS OF USE: (1) YOU AND ALSO WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING AND EACH OF US WAIVES OUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION; AND (2) EACH OF US IS WAIVING OUR RIGHT TO PURSUE CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL. 


PLEASE NOTE THAT THE TERMS OF USE ARE SUBJECT TO CHANGE BY ALSO IN ITS SOLE DISCRETION AT ANY TIME.  WHEN CHANGES ARE MADE, ALSO WILL MAKE A COPY OF THE UPDATED TERMS OF USE AVAILABLE AT THE WEBSITE AND UPDATE THE “LAST UPDATED DATE” AT THE TOP OF THESE TERMS OF USE.   IF YOU DO NOT AGREE TO THE UPDATED TERMS OF USE, YOU MUST STOP USING ALL SERVICES UPON THE EFFECTIVE DATE OF THE UPDATED TERMS OF USE.  OTHERWISE, YOUR CONTINUED USE OF ANY OF THE SERVICES AFTER THE EFFECTIVE DATE OF THE UPDATED TERMS OF USE CONSTITUTES YOUR ACCEPTANCE OF THE UPDATED TERMS OF USE.  PLEASE  REGULARLY REVIEW THESE TERMS OF USE BECAUSE YOU WILL BE BOUND BY ANY CHANGES MADE.

  • USE OF THE SERVICES

You may use the Services, and the information and content available on them, only for lawful purposes and in accordance with these Terms of Use. You will comply with all applicable laws, including any and all laws in your relevant country and locality, pertaining to use of the Services. You agree not to use the Services:

  • In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the United States or other countries);
  • To impersonate or attempt to impersonate us, our employees, or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing); and
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm us or other users of the Services or expose them to liability.

Additionally, you agree: (a) you shall not license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit any of the Services; (b) you shall not frame or utilize framing techniques to enclose any trademark, logo, or other parts of the Services (including images, text, page layout or form); (c) you shall not use any metatags or other “hidden text” using Also’s name or trademarks; (d) you shall not modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of the Services except to the extent the foregoing restrictions are expressly prohibited by applicable law; (e) you shall not use any manual or automated software, devices or other processes (including but not limited to spiders, robots, scrapers, crawlers, avatars, data mining tools or the like) for any purpose, including to “scrape” or download data from any web pages, monitor, or copy any of the material contained in the Services; (f) except as expressly stated herein, no part of the Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means; and (h) you shall not remove or destroy any copyright notices or other proprietary markings contained on or in the Services.

Any future release, update or other addition to the Services shall be subject to these Terms of Use.  Also, its suppliers, and service providers reserve all rights not granted in the Terms of Use.

  • OWNERSHIP AND INTELLECTUAL PROPERTY.

Services.  You agree that Also owns all rights, title and interest in the Services and the entirety of their contents, features and functionality (including but not limited to, any computer code, themes, objects, concepts, artwork, sounds, audiovisual effects, methods of operation, moral rights, documentation, and Also software).  You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying any Services.


Trademarks. Also’s name and all related stylizations, graphics, logos, service marks and trade names used on or in connection with any Services are the trademarks of Also and may not be used without permission in connection with your, or any third-party, products or services.  Third-party trademarks, service marks and trade names that may appear on or in the Services are the property of their respective owners.


Any use of the Services not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws. 


  • FEEDBACK.   

Our Services may allow you to submit ideas, suggestions, documents, proposals, or other materials (“Feedback”) to Also.  You represent and warrant that you have all rights necessary to submit the Feedback. Except as otherwise specifically noted in these Terms of Use, your Feedback is considered and will be treated as non-confidential. You hereby grant Also a nonexclusive, fully paid, royalty-free, sub-licensable, worldwide, and non-exclusive license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback, and to sublicense the foregoing rights, in connection with the operation and maintenance of the Services and/or Also’s business.

  • USER CONDUCT. 

As a condition of use, you agree not to use any of the Services for any purpose that is prohibited by these Terms of Use or by applicable law. Without limitation to Section 2, “Use of the Services,” above, you shall not (and shall not permit any third party) take any action that: (a) infringes, misappropriates or otherwise violates any intellectual property right, right of publicity, right of privacy or other right of any person or entity; (b) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, offensive, or profane; (c) constitutes unauthorized or unsolicited advertising, junk or bulk e-mail; (d) involves commercial activities and/or sales, such as contests, sweepstakes, barter, advertising, or pyramid schemes without Also’s prior written consent; (e) impersonates any person or entity, including any employee or representative of Also; (f) interferes with or attempt to interfere with the proper functioning of the Services or uses the Services in any way not expressly permitted by the Terms of Use; or (g) uses the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other user’s use of the Services, including his or her ability to engage in real time activities through the Services; (h) attempts to engage in or engages in, any potentially harmful acts that are directed against the Services, the server on which the Services is stored or hosted, or any server, computer or database connected to the Services, including but not limited to violating or attempting to violate any security features of the Services, introducing viruses, worms, or similar harmful code into the Services, or interfering or attempting to interfere with use of the Services by any other user, host or network, including by means of overloading, “flooding,” “spamming,” “mail bombing,” “crashing” the Services, or attacking the Services via a denial-of-service attack or a distributed denial-of-service attack; and (i) otherwise attempts to interfere with the proper working of the Services.

  • INDEMNIFICATION. 

You agree to indemnify and hold harmless Also, its parents, subsidiaries, affiliates, officers, employees, agents, partners, suppliers, and licensors (each, a “Also Party” and collectively, the “Also Parties”) from and against any and all claims and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or access to the Services, including but not limited to claims arising out of: (a) your use of any Service in violation of these Terms of Use; (b) your violation of any copyright, trademark, trade secret, or privacy right rights of another party; (c) your violation of any applicable laws, rules or regulations; and (d) any misrepresentation made by you.  You agree to promptly notify Also and cooperate fully with Also in the defense of any claim.  Also reserves the right to assume the exclusive defense and control of any claim indemnified under this section by you, and you agree to fully cooperate with Also in asserting any available defenses.  You agree that the provisions in this section will survive any termination of the Terms of Use and/or your access to the Services.

  • DISCLAIMER OF WARRANTIES AND CONDITIONS.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE SERVICES IS AT YOUR OWN RISK, AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS.  TO THE FULLEST EXTENT PERMITTED BY LAW, ALSO EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES, AND THE IMPLIED WARRANTIES  OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT ARISING FROM USE OF THE SERVICES.

WITHOUT LIMITATION TO THE ABOVE, ALSO MAKES NO WARRANTY, REPRESENTATION, OR CONDITION THAT: (1) THE SERVICES WILL MEET YOUR REQUIREMENTS; (2) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (3) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; (4) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS, NEEDS, OR REQUIREMENTS; AND (5) ANY ERRORS ASSOCIATED WITH THE SERVICES WILL BE CORRECTED.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM ALSO OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.


ALSO IS NOT RESPONSIBLE FOR ANY INACCURACIES OR DEFECTS IN THE INFORMATION, SOFTWARE, COMMUNICATION LINES, INTERNET OR YOUR INTERNET SERVICE COMPANY (ISP), COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT YOU USE TO ACCESS THE SERVICES.


You understand that Also cannot guarantee that use of our Services will be free from technological difficulties including, but not limited to, unavailability of information, downtime, service disruptions, viruses, or worms.  Additionally, you understand that we cannot and do not guarantee or warrant that files available for downloading from the Services will be free of viruses or other destructive code.  You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of damage input and output, anti-virus protection, and for maintaining a means external to our site for any reconstruction of any lost data.


  • LIMITATION OF LIABILITY.
    • Disclaimer of Certain Damages.  YOU UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT SHALL ALSO PARTIES, OR ANY THIRD PARTY WHO PROMOTES OR PROVIDES A LINK TO THE SERVICES, BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE, OR DATA, OR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR DAMAGES OR LIABILITIES RELATED TO THE OPERATION OF THE SERVICES, INCLUDING YOUR ACCESS AND USE OF THE SERVICES. 
    • Cap on Liability.  TO THE FULLEST EXTENT PROVIDED BY LAW, WITH RESPECT TO DIRECT DAMAGES, AND WHERE THE ABOVE EXCLUSIONS OF INDIRECT, CONSEQUENTIAL, AND OTHER DAMAGES ARE LIMITED OR PROHIBITED UNDER LAW, YOU AGREE THAT ANY AND ALL DAMAGES, LOSSES, FEES, CHARGES, EXPENSES, OR LIABILITIES YOU SUFFER OR INCUR RELATED TO YOUR ACCESS AND USE OF THE SERVICES THAT RESULT FROM ANY ACT OR OMISSION OF ALSO PARTIES, OR ANY THIRD PARTY WHO PROMOTES OR PROVIDES A LINK TO THE SERVICES, SHALL BE LIMITED TO THE LESSER OF (i) THE TOTAL AMOUNT PAID TO ALSO BY YOU DURING THE THREE (3)-MONTH PERIOD PRIOR TO THE ACT, OMISSION OR OCCURRENCE GIVING RISE TO SUCH LIABILITY; OR (ii) $100. 
    • No Obligation to Store Content.  EXCEPT AS REQUIRED BY APPLICABLE LAW, ALSO ASSUMES NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MIS-DELIVERY OR FAILURE TO STORE ANY CONTENT, USER COMMUNICATIONS OR PERSONALIZATION SETTINGS RELATED TO YOUR ACCESS TO OR USE OF THE SERVICES.
    • Exclusion of Damages.  CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.  IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
    • Basis of the Bargain.  THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN ALSO AND YOU.
    • No Liability for Conduct of Third Parties.  YOU ACKNOWLEDGE AND AGREE THAT ALSO PARTIES ARE NOT LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD ALSO PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING OPERATORS OF EXTERNAL SITES THAT LINK TO THE SERVICES AND OTHER USERS OF THE SERVICES, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES RESTS ENTIRELY WITH YOU.


THE ABOVE LIMITATIONS AND EXCLUSIONS TO LIABILITY APPLY REGARDLESS OF THE TYPE OF DAMAGES OR CLAIMS, INCLUDING, WITHOUT LIMITATION, DAMAGES OR CLAIMS RELATED TO (I) PERSONAL INJURY, WRONGFUL DEATH, LOSS OF USE, LOSS OF PROFITS, INTERRUPTION OF SERVICE, OR LOSS OF DATA; OR (II) MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR (III) ANY FAILURE OF PERFORMANCE, WHETHER OR NOT LIMITED TO ACTS OF GOD, COMMUNICATION FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO YOUR RECORDS, PROGRAMS, OR SERVICES, OR (IV) OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, OR THE INABILITY TO USE, THE SERVICES.  YOU AGREE THAT THIS LIMITATION APPLIES EVEN IF ALSO PARTIES, OR ANY THIRD PARTY WHO PROMOTES OR PROVIDES A LINK TO THE SERVICES IS NEGLIGENT OR HAS BEEN ADVISED OF THE LIKELIHOOD OR POSSIBILITY OF SUCH DAMAGES, LOSSES, FEES, CHARGES, EXPENSES, OR LIABILITIES.


THE PARTIES AGREE THAT THE EXCLUSIONS OF REMEDIES AND LIMITATIONS SPECIFIED IN THIS SECTION ARE ESSENTIAL TERMS, WITHOUT WHICH THE SERVICES WOULD NOT BE OFFERED, ARE A REASONABLE ALLOCATION OF RISK AND APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.


TO THE EXTENT THE ABOVE LIMITATION OF LIABILITY IS RESTRICTED UNDER LAW, THE ABOVE LIMITATION SHALL BE APPLIED TO THE MAXIMUM EXTENT PERMITTED UNDER SUCH LAW.


  • MONITORING AND ENFORCEMENT

Also reserves the right to: (a) take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services; and/or (b) terminate or suspend your access to all or part of the Services for any or no reason, including without limitation, any violation of these Terms of Use.
If Also becomes aware of any possible violations by you of the Terms of Use, Also reserves the right to investigate such violations.  If, as a result of the investigation, Also believes that criminal activity has occurred, Also reserves the right to refer the matter to, and to cooperate with, any and all applicable legal authorities.  Also is entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in the Services in Also’s possession in connection with your use of the Services, to (i) comply with applicable laws, legal process or governmental request; (ii) enforce the Terms of Service, (iii) respond to your requests for customer service, or (iv) protect the rights, property or personal safety of Also, its registered users or the public, and all enforcement or other government officials, as Also in its sole discretion believes to be necessary or appropriate.

  • TERM AND TERMINATION.
    • Term.  The Terms of Use commence on the date when you accept them (as described in the preamble above) and remain in full force and effect while you use the Services, unless terminated earlier in accordance with these Terms of Use.
    • Prior Use.  Notwithstanding the foregoing, you hereby acknowledge and agree that the Terms of Use commenced on the earlier to occur of (a) the date you first used the Services or (b) the date you accepted the Terms of Use, and will remain in full force and effect while you use any Services, unless earlier terminated in accordance with the Terms of Use.
    • Termination of Services by Also.  Also can decide to suspend, restrict, limit, or terminate your access to its Services with or without a warning at any time for any reason in Also’s sole discretion.  You agree Also shall not be liable to you or any third party for any modification, suspension, or termination of any feature or component of the Services. Also can assign its rights under the Terms of Use to any other party at any time without notice to you.
    • Survival.  The provisions of Sections 1 (Introduction), 6 (Indemnification), 7 (Disclaimer of Warranties and Conditions), 8 (Limitation of Liability), 12 (Dispute Resolution), and 15(a) (Governing Law) will survive any suspension, restriction, limitation, or termination of access to the Services.
  • INTERNATIONAL USERS.  The Services can be accessed from countries around the world and may contain references to Services that are not available in your country.  These references do not imply that Also intends to announce such Services in your country.
  • DISPUTE RESOLUTION. Please read the following arbitration agreement in this Section (“Arbitration Agreement”) carefully. It requires you to arbitrate disputes with Also and limits the manner in which you can seek relief from us. It requires that you and Also arbitrate disputes against one another and precludes you and Also from suing in court or having a jury trial. YOU AND ALSO AGREE THAT ARBITRATION WILL BE SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ARBITRATION, CLASS ACTION, OR ANY OTHER KIND OF REPRESENTATIVE PROCEEDING. ALSO AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY.  FOLLOW THE INSTRUCTIONS BELOW IF YOU WISH TO OPT OUT OF THE REQUIREMENT OF ARBITRATION ON AN INDIVIDUAL BASIS. NO CLASS OR REPRESENTATIVE ACTIONS OR ARBITRATIONS ARE ALLOWED UNDER THIS ARBITRATION AGREEMENT.

    • Applicability of Arbitration Agreement. The dispute resolution and binding arbitration terms in this Arbitration Agreement apply to all “Disputes” between you and Also. A “Dispute” is any dispute, claim, or controversy (excluding those exceptions listed below) between you and Also, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, that either party wishes to seek legal recourse for and that arises from or relates to these Terms of Use, or the Services, including any privacy or data security claims or claims related to the validity, enforceability, or scope of the arbitration requirement or any portion of it. (each, a “Dispute”).Except for (1) individual disputes that that qualify for small claims court (provided that the small-claims court does not permit class or similar representative actions or relief), and (2) any disputes exclusively related to the intellectual property or intellectual property rights of you or Also, including any disputes in which you or Also seek injunctive or other equitable relief for the alleged unlawful use of your or Also’s intellectual property or other infringement of your or Also’s intellectual property rights (“IP Disputes”), all Disputes, including Disputes that are not related to intellectual property or intellectual property rights but are jointly filed with IP Claims, that are not resolved in accordance with this Arbitration Agreement will be resolved by a neutral arbitrator through final and binding arbitration instead of in a court by a judge or jury. Such Disputes include, without limitation, disputes arising out of or relating to interpretation or application of this arbitration provision, including the enforceability, revocability, or validity of the arbitration provision or any portion of the arbitration provision. The arbitrator will have the authority to grant any remedy or relief that would otherwise be available in court.


    • Informal Dispute Resolution Process. There might be instances when a Dispute arises between you and Also. If that occurs, Also is committed to working with you to reach a reasonable resolution. You and Also agree that good faith informal efforts to resolve Disputes can result in a prompt, low‐cost, and mutually beneficial outcome. You and Also therefore agree that before either party commences arbitration against the other (or initiates an action in small claims court if a party so elects), the parties will personally meet and confer telephonically or via videoconference, in a good faith effort to resolve informally any Dispute covered by this Arbitration Agreement (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you will also participate in the conference.

The party initiating a Dispute must give notice to the other party in writing of its intent to initiate an Informal Dispute Resolution Conference (“Notice”), which shall occur within 45 days after the other party receives such Notice, unless an extension is mutually agreed upon by the parties. Notice to Also that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to legal@ridealso.com or regular mail to our offices located at Also, Inc. Attn: Legal Department, 630 Hansen Way, Palo Alto, CA 94304. The Notice must include: (1) your name, telephone number, mailing address, email address associated with your account (if you have one); (2) the name, telephone number, mailing address and e‐mail address of your counsel, if any; (3) a description of your Dispute; and (4) whether you intend to have the conference by telephone or by videoconference.

The Informal Dispute Resolution Conference and Notice shall be individualized such that a separate conference and Notice must be held each time either party initiates a Dispute, even if the same law firm or group of law firms represents multiple users in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference unless all parties agree. In the time between a party receiving the Notice and the Informal Dispute Resolution Conference, nothing in this Arbitration Agreement shall prohibit the parties from engaging in informal communications to resolve the initiating party’s Dispute. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the Informal Dispute Resolution Conference process required by this section. Engaging in the Informal Dispute Resolution Conference is a condition precedent and requirement that must be fulfilled before commencing arbitration. If you or Also file a Dispute in court or proceed to arbitration without complying with the requirements in this Arbitration Agreement, including those related to the Informal Dispute Resolution Process, the other party reserves the right to seek relief from a court to enjoin the filing and seek damages from the party that has not followed the requirements in this Arbitration Agreement to reimburse it for any arbitration fees and costs already incurred as a foreseeable consequence of that breach. If the Informal Dispute Resolution Process described above does not resolve satisfactorily within sixty (60) days after receipt of your Notice, you and Also agree that either party shall have the right to finally resolve the Dispute through binding arbitration.

  • Waiver of Jury Trial. YOU AND ALSO HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY.  You and Also are instead electing that all Disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified in the subsection entitled “Applicability of Arbitration Agreement” above. 
  • Waiver of Class or Other Non-Individualized Relief.  YOU AND ALSO AGREE THAT, EXCEPT AS SPECIFIED IN THE SUBSECTION ENTITLED “BATCH ARBITRATION”, EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.  Subject to this Arbitration Agreement, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party's individual claim. Nothing in this paragraph is intended to, nor shall it, affect the terms and conditions under the subsection entitled “Batch Arbitration.” Notwithstanding anything to the contrary in this Arbitration Agreement, if a court decides by means of a final decision, not subject to any further appeal or recourse, that the limitations of this subsection, “Waiver of Class and Other Non-Individualized Relief,” are invalid or unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), you and Also agree that that particular claim or request for relief (and only that particular claim or request for relief) shall be severed from the arbitration and may be litigated in the state or federal courts located in the State of California. All other Disputes shall be arbitrated or litigated in small claims court. This subsection does not prevent you or Also from participating in a class-wide settlement of claims as discussed below.
  • Offers of Settlement. Either party may, but is not obligated to, make a written settlement offer for a Dispute. If an arbitration decision or award is later issued that is less favorable to a party than the latest written offer of settlement that party did not accept, that party must pay all costs and fees—including arbitration, attorney, and expert fees—incurred by the other party after the written settlement offer was made. The terms of any settlement offer may not be disclosed to an arbitrator until after the arbitrator issues a decision or award on the Dispute.
  • Rules and Forum. The Terms of Use evidence a transaction involving interstate commerce; notwithstanding any other provision herein with respect to the applicable substantive law, the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretation and enforcement of this Arbitration Agreement and any arbitration proceedings. The arbitration will be administered by the American Arbitration Association (“AAA”), in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this section of this Arbitration Agreement. The AAA Rules are currently available at https://www.adr.org/sites/default/files/Consumer%20Rules.pdf.

To make arbitration as cost-efficient for the parties as possible, the parties agree to initiate any arbitration without using an arbitration service or administrator and to instead serve directly on the other party a written arbitration demand (the “Request”) setting forth the relevant facts and claims regarding the Dispute and as described in this paragraph.  The Request must include: (1) the name, telephone number, mailing address, e‐mail address of the party seeking arbitration and the account username (if applicable) as well as the email address associated with any applicable account; (2) a statement of the nature and basis of the Dispute, including the legal claims being asserted and the factual bases of those claims; (3) a description of the remedy sought and an accurate, good‐faith calculation of the amount in controversy in United States Dollars; (4) a statement certifying completion of the Informal Dispute Resolution process as described above; (5) evidence that the requesting party has paid any necessary filing fees in connection with such arbitration; and (6) your handwritten signature or the handwritten signature of an Also employee, as applicable, depending on which party is initiating the Dispute. A Request to Also that you intend to initiate arbitration should be sent by email to legal@ridealso.com or regular mail to our offices located at Also, Inc. Attn: Legal Department, 630 Hansen Way, Palo Alto, CA 94304.

If the party requesting arbitration is represented by counsel, the Request shall also include counsel’s name, telephone number, mailing address, and email address. Such Request must also include the handwritten signature of counsel. By signing the Request, counsel certifies to the best of counsel’s knowledge, information, and belief, formed after an inquiry reasonable under the circumstances, that: (1) the Request is not being presented for any improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (2) the claims, defenses and other legal contentions are warranted by existing law or by a nonfrivolous argument for extending, modifying, or reversing existing law or for establishing new law; and (3) the factual and damages contentions have evidentiary support or, if specifically so identified, will likely have evidentiary support after a reasonable opportunity for further investigation or discovery.

Unless you and Also otherwise agree, or the Batch Arbitration process discussed in the subsection entitled “Batch Arbitration” is triggered, the arbitration will be conducted in the county where you reside. Subject to the AAA Rules, the arbitrator may direct a limited and reasonable exchange of information between the parties, consistent with the expedited nature of the arbitration. If the AAA is not available to arbitrate, the parties will select an alternative, widely-recognized arbitration organization that is mutually agreeable to the parties, but neither party shall unreasonably withhold their consent. If the parties cannot agree to a mutually agreeable arbitration organization, one shall be appointed pursuant to Section 5 of the Federal Arbitration Act (the “FAA”). In all events, the AAA Rules shall govern the parties’ Dispute. Your responsibility to pay any AAA fees and costs will be solely as set forth in the applicable AAA Rules.

You and Also agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties’ attorneys, accountants, or business advisors, and then subject to the condition that they agree to keep all materials and documents exchanged during the arbitration proceedings confidential.

  • Arbitrator. The arbitrator will selected through mutual agreement of the parties. The arbitration will be conducted in the English language. Further, the arbitrator be a retired judge in a United States county or state in which you reside and will be selected by the parties from the AAA's roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within thirty-five (35) days of delivery of the Request, then the AAA will appoint the arbitrator in accordance with the AAA Rules, provided that if the Batch Arbitration process under the subsection entitled “Batch Arbitration” is triggered, the AAA will appoint the arbitrator for each batch.
  • Authority of Arbitrator.  As limited by the FAA, this Arbitration Agreement, and the AAA Rules, the arbitrator shall have exclusive authority to resolve any Dispute, including, without limitation, disputes arising out of or related to the interpretation or application of the Arbitration Agreement, including the enforceability, revocability, scope, or validity of the Arbitration Agreement or any portion of the Arbitration Agreement, except for the following: (1) all Disputes arising out of or relating to the subsection entitled “Waiver of Class and Other Non-Individualized Relief,” including any claim that all or part of the subsection entitled “Waiver of Class and Other Non-Individualized Relief” is unenforceable, illegal, void or voidable, or that such subsection entitled “Waiver of Class and Other Non-Individualized Relief” has been breached, shall be decided by a court of competent jurisdiction and not by an arbitrator; (2) except as expressly contemplated in the subsection entitled “Batch Arbitration,” all Disputes about the payment of arbitration fees shall be decided only by a court of competent jurisdiction and not by an arbitrator; (3) all Disputes about whether either party has satisfied any condition precedent to arbitration shall be decided only by a court of competent jurisdiction and not by an arbitrator; and (4) all Disputes about which version of the Arbitration Agreement applies shall be decided only by a court of competent jurisdiction and not by an arbitrator. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties, except as expressly provided in the subsection entitled “Batch Arbitration.” The arbitrator shall have the authority to grant motions dispositive of all or part of any Dispute. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The award of the arbitrator is final and binding upon you and us. Judgment on the arbitration award may be entered in any court having jurisdiction.
  • Attorneys’ Fees and Costs. The parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator finds that either the substance of the Dispute or the relief sought in the Request was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), in which case the prevailing party shall recover all fees paid to the AAA and, at the arbitrator’s discretion, an award of reasonable attorney’s fees and costs. If you or Also need to invoke the authority of a court of competent jurisdiction to compel arbitration, then the party that obtains an order compelling arbitration in such action shall have the right to collect from the other party its reasonable costs, necessary disbursements, and reasonable attorneys' fees incurred in securing an order compelling arbitration. The prevailing party in any court action relating to whether either party has satisfied any condition precedent to arbitration, including the Informal Dispute Resolution Process, is entitled to recover their reasonable costs, necessary disbursements, and reasonable attorneys’ fees and costs.
  • Batch Arbitration. To increase the efficiency of administration and resolution of arbitrations, you and Also agree that in the event that there are one hundred (100) or more individual Requests of a substantially similar nature filed against Also and either (a) the parties to those arbitration demands seek to simultaneously or collectively administer and/or arbitrate together, or (b) are filed by or with the assistance of, or in coordination with, the same law firm, group of law firms, or organizations, within a thirty (30) day period (or as soon as possible thereafter), the AAA shall (1) administer the arbitration demands in batches of 100 Requests per batch (plus, to the extent there are less than 100 Requests left over after the batching described above, a final batch consisting of the remaining Requests); (2) appoint one arbitrator for each batch; and (3) provide for the resolution of each batch as a single consolidated arbitration with one set of filing and administrative fees due per side per batch, one procedural calendar, one hearing (if any) in a place to be determined by the arbitrator, and one final award (“Batch Arbitration”).

All parties agree that Requests are of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. To the extent the parties disagree on the application of the Batch Arbitration process, the disagreeing party shall advise the AAA, and the AAA shall appoint a sole standing arbitrator to determine the applicability of the Batch Arbitration process (“Administrative Arbitrator”). In an effort to expedite resolution of any such dispute by the Administrative Arbitrator, the parties agree the Administrative Arbitrator may set forth such procedures as are necessary to resolve any disputes promptly. The Administrative Arbitrator’s fees shall be paid by Also.

You and Also agree to cooperate in good faith with the AAA to implement the Batch Arbitration process including the payment of single filing and administrative fees for batches of Requests, as well as any steps to minimize the time and costs of arbitration, which may include: (1) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the arbitration proceedings.

This Batch Arbitration provision shall in no way be interpreted as authorizing a class, collective and/or mass arbitration or action of any kind, or arbitration involving joint or consolidated claims under any circumstances, except as expressly set forth in this provision.

  • 30-Day Right to Opt Out. You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to: legal@ridealso.com, within 30 days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, the email address you provided to Also (if any), and an unequivocal statement that you want to opt out of this Arbitration Agreement.  If you opt out of this Arbitration Agreement, all other parts of this Terms of Use will continue to apply to you.  By not opting out of binding arbitration, you are agreeing to resolve disputes in accordance with this Arbitration Agreement. For the avoidance of doubt, opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.
  • Invalidity; Expiration. Except as provided in in the subsection entitled “Waiver of Class or Other Non-Individualized Relief”, if any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, including but not limited to because it is found to be unconscionable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect. You further agree that any Dispute that you have with Also as detailed in this Arbitration Agreement must be initiated via arbitration within the applicable statute of limitation for that claim or controversy, or it will be forever time barred. Likewise, you agree that all applicable statutes of limitation will apply to such arbitration in the same manner as those statutes of limitation would apply in the applicable court of competent jurisdiction.
  • Modification. Notwithstanding any provision in these Terms of Use to the contrary, we agree that if Also makes any future material change to this Arbitration Agreement, it will notify you. Unless you reject that change within thirty (30) days of such change becoming effective by writing Also at the following e-mail address: legal@ridealso.com or physical address: Also, Inc. Attn: Legal Department, 630 Hansen Way, Palo Alto, CA 94304, your continued use of the Services following the posting of changes to this Arbitration Agreement constitutes your acceptance of any such changes. Changes to this Arbitration Agreement do not provide you with a new opportunity to opt out of the Arbitration Agreement if you have previously agreed to a version of these Terms of Use and did not validly opt out of arbitration. Changes to this Arbitration Agreement may only be rejected as a whole, and you may not reject only certain changes to this Arbitration Agreement. If you reject changes made to this Arbitration Agreement, the most recent version of this Arbitration Agreement that you have not rejected will continue to apply. Also will continue to honor any valid opt outs of the Arbitration Agreement that you made to a prior version of this Arbitration Agreement.
  • THIRD-PARTY SERVICES.

The Services may contain links to third-party websites (“Third-Party Websites”), applications (“Third-Party Applications”) and advertisements for third parties (“Third-Party Ads”).  When you click on a link to a Third-Party Website, Third-Party Application or Third-Party Ad, we will not warn you that you have left the Services and are subject to the terms and conditions (including privacy policies) of another website or destination.  Such Third-Party Websites, Third-Party Applications and Third-Party Ads are not under the control of Also.  Also is not responsible for any Third-Party Websites, Third-Party Applications or Third-Party Ads.  Also provides these Third-Party Websites, Third-Party Applications and Third-Party Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Websites, Third-Party Applications or Third-Party Ads, or any product or service provided in connection therewith.  You use all links in Third-Party Websites, Third-Party Applications and Third-Party Ads at your own risk. When you leave our Website, these Terms of Use and our policies no longer govern.  You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party Websites, Third-Party Applications, or Third-Party Ads, before proceeding with any transaction with any third party.


  • MOBILE MESSAGE SERVICES.

Also operates a mobile message service (the “Mobile Message Service”). Your use of the Mobile Message Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Mobile Message Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Mobile Message Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Also’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Also through your wireless provider to the mobile number you provided, as permitted by applicable law. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Also. Your participation in this program is completely voluntary.

We do not charge for the Mobile Message Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Mobile Message Service at any time. To opt out of the Mobile Message Service, text the single keyword command “stop,” “quit,” “end,” “revoke,” “opt out,” “cancel,” or “unsubscribe” to +18669307564, or click the unsubscribe link (where available) in any SMS/text message. 

After opting out, you'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Also mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18669307564 or email support@ridealso.com.

We may change any short code or telephone number we use to operate the Mobile Message Service at any time and will notify you of these changes where required by applicable law. You acknowledge that any messages, including any opt-out or help requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Mobile Message Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Mobile Message Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Mobile Message Service.


  • GENERAL PROVISIONS.
    • Governing Law. ANY DISPUTE, CLAIM OR REQUEST FOR RELIEF RELATING IN ANY WAY TO YOUR USE OF THE SERVICES WILL BE GOVERNED AND INTERPRETED BY AND UNDER THE LAWS OF THE STATE OF CALIFORNIA, CONSISTENT WITH THE FAA, WITHOUT GIVING EFFECT TO ANY PRINCIPLES THAT PROVIDE FOR THE APPLICATION OF THE LAW OF ANY OTHER JURISDICTION.  THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS IS EXPRESSLY EXCLUDED FROM THESE TERMS OF USE. Also makes no representation that the information and materials provided in our Services is appropriate or available for use in locations outside of California.
    • Exclusive Venue.  To the extent the parties are permitted under the Terms of Use to initiate litigation in a court, both you and Also agree that all claims and disputes arising out of or relating to the Terms of Use will be litigated exclusively in the state or federal courts located in San Jose, California.
    • Electronic Communications.  The communications between you and Also may take place via electronic means, whether you visit the Services or send Also e-mails, or whether Also posts notices on the Services or communicates with you via e-mail.  For contractual purposes, you (a) consent to receive communications from Also in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Also provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing.  The foregoing does not affect your statutory rights, including but not limited to the Electronic Signatures in Global and National Commerce Act at 15 U.S.C. §7001 et seq. (“E-Sign”).
    • Assignment.  The Terms of Use, and your rights and obligations hereunder, may not be assigned, subcontracted, delegated or otherwise transferred by you without Also’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void.
    • Force Majeure.  Also shall not be liable for any delay or failure to perform the Services resulting from causes outside its reasonable control, including, but not limited to, acts of God, pandemics, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.
    • Contact Us.  If you have any questions, complaints or claims with respect to the Terms of Use or the Services, please contact us at: legal@ridealso.com.  We will do our best to address your concerns. 
    • Notice.  Where Also requires that you provide an e-mail address, you are responsible for providing Also with your most current e-mail address.  In the event that the last e-mail address you provided to Also is not valid, or for any reason is not capable of delivering to you any notices required/permitted by the Terms of Use, Also’s dispatch of the e-mail containing such notice will nonetheless constitute effective notice.  You may give notice to Also at the following e-mail address: legal@ridealso.com or physical address: Also, Inc. Attn: Legal Department, 630 Hansen Way, Palo Alto, CA 94304.  Such notice shall be deemed given when received by Also by e-mail, letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail at the above address.
    • Waiver.  Any waiver or failure to enforce any provision of the Terms of Use on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.
    • Severability.  If any portion of the Terms of Use are held invalid or unenforceable, that portion shall be construed in a manner to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.
    • Export Control.  You may not use, export, import, or transfer any Services except as authorized by U.S. law, the laws of the jurisdiction in which you obtained the Services, and any other applicable laws. 
    • Consumer Complaints.  In accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
    • Entire Agreement.  The Terms of Use are the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior agreements, discussions, or representations, oral or written between the parties with respect to such subject matter.